Shipping policy

Last Updated: May 13, 2026

This Shipping Policy explains how Estelle Jewels handles order processing, shipping estimates, tracking, and delivery support.

Shipping Summary

  • Estimated Transit Time: 3-10 business days
  • Order Processing Time: 1-2 business days
  • Estimated Total Delivery: 4-12 business days
  • Shipping Cost: Free on all orders
  • Daily Order Cut-Off: 5:00 PM PST
  • Shipping Days: Monday-Friday, excluding U.S. public holidays

Order Processing

Orders placed Monday through Friday are generally processed within 1 to 2 business days. Orders received after 5:00 PM PST begin processing on the next available business day. Orders placed on weekends or U.S. public holidays begin processing on the next business day.

Delivery Method and Estimated Timeframe

We offer standard shipping within the United States at no additional cost. Transit usually takes 3 to 10 business days after dispatch, resulting in an estimated total delivery window of 4 to 12 business days.

Delivery estimates may shift because of carrier delays, severe weather, service interruptions, or unusually high order volume.

Order Tracking

Once an order ships, tracking information is sent by email. Please allow up to 24 hours for the carrier to show activity. You can also visit Track Your Order.

Lost or Damaged Shipments

If an order arrives damaged, contact support@estellejewels.com with clear photos of the packaging and product where possible. If tracking shows delivered but the package is missing, please check with household members, neighbors, and the carrier first. If the issue remains unresolved, contact our team for support.

Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout. We cannot guarantee that address changes can be made once an order enters processing.

Order Changes and Cancellations

You may request an order change or cancellation within 2 hours of placing the order. After that window, the order may already be in processing and may not be eligible for cancellation.

Shipping Regions

Estelle Jewels currently ships within the United States only.

Contact & Business Information

Store Name: Estelle Jewels

Email: support@estellejewels.com

Phone: +1 (978) 490-1605

Contact: Contact Us

Customer Support Hours: Monday-Sunday, 9:00 AM-6:00 PM PST
We aim to respond to all inquiries within 24 hours.